Revolutionizing IT for Healthcare Providers: How Fort Hudson Health System Partnered with StoredTech for Seamless Technology Management

Client Overview

Industry: Healthcare

Employees: 500+

Locations: 3

A Healthcare Provider with 500+ Employees and 3 Locations has Partnered with StoredTech for Effective Technology Management for 10 Years, Allowing them to Focus on Delivering High-Quality, Patient-Centered Care.

Managing technology is crucial for healthcare providers as it significantly impacts patient care and the organizations operational efficiency. For Fort Hudson Health System, the challenge was to ensure seamless workflow, data security, and efficient communication for their workforce of over 500 employees operating across multi-locations. Fort Hudson has partnered with StoredTech since 2014 for completely outsourced IT support for all data, voice, video, physical security, and cloud.

Understanding the Challenges

Dedicated IT Experts

For healthcare providers, the cost of maintaining an internal IT department to manage 500+ employees, regulate compliance requirements, and match the organizations growing needs is vital.

The average salary for an in-house Chief Information Officer is $175,421. Beyond the salary expense and benefits, the challenge of maintaining your internal staff, continuous training to stay up-to-date on technological advancement, and ensuring the limited resources are available 24/7 is unlikely.

Communication & Collaboration

Different offices, departments, and staff working independently posed the challenge of effective communication and collaboration for healthcare providers. Traditional methods such as phone calls, faxes, or paper-based notes we’re slow and error-prone. Co-workers struggled to connect promptly, especially when working across different shifts or geographies. Lack of real-time communication could hinder teamwork and compromise patient safety.

Compliance & Patient Privacy

Healthcare providers navigate the complex landscape of HIPPA compliance and patient privacy laws. With digital files, records, and sensitive health information it is crucial to maintain trust between providers and patients. Outdated technology lacks proper security features, making the organization vulnerable to attacks. Lack of skilled IT personnel to monitor networks and keep threats out is essential.

The Solution:
  • 24/7/365 IT Support
  • Proactive System Monitoring
  • Advanced Threat Detection
  • Anti-Virus, Spam Filtering, Patching, Security Updates
Unified Communication & Collaboration
Virtualization
  • Business Continuity Plans are essential. Cloud storage ensures real-time backup of critical healthcare data and swift restoration of files in case of hardware failure, power loss, or human error
  • Meeting compliance standards including encryption of sensitive data
  • Multi-Factor Authentication (MFA) to meet necessary cyber-insurance requirements and to add a second layer of protection against cyber-criminals
Physical Security
  • High-Tech surveillance systems to ensure the safety of their facilities, equipment, and patient data.
  • Detect unusual activity, assess the threat, and take action immediately.
  • Modern platform enables secure access on any device, anywhere.
  • Predictable Budgeting and Planning for Technology Expenses
  • Regular Site, Security, and Network Assessments
  • Network and Infrastructure Design
  • Procurement, Inventory Management, and Onboarding Employees with Proper Equipment
As a vCIO, we pair our technology expertise and industry insights to help businesses complete a full digital transformation. We focus on is outlining your businesses long-term strategic objectives and devising a practical plan to help you achieve them. We believe that your IT infrastructure should be able to grow alongside your business model, so one doesn’t become obtrusive or outgrow the other.

Although some organizations may lack the resources to hire a full-time CIO, that does not mean they do not need the services of one. StoredTech offers a cost-effective way to access the expertise and guidance of experienced IT professionals.

The Benefit

Recognizing these challenges, Fort Hudson Health System partners with StoredTech to streamline IT operations, enhance security, and provide round-the-clock IT support. StoredTech handles all of their IT needs, so Fort Hudson can focus on delivering high-quality, patient centered care.

“As a small but complex healthcare provider, we needed an IT partner who could service not only our physical location but a large distributed workforce in the surrounding community.  StoredTech has been able to build out and service our physical infrastructure and source our hardware requirements, as well as support users in the field from Saratoga to Clinton County.  They have managed all patching and other updates, and have been extremely responsive to pressing issues.  Their flat rate plan provides us with unlimited IT support virtually and on site, and allows us to access expertise across their organization for strategic planning and budgeting purposes.  I would highly recommend StoredTech for any entity with complex IT needs and limited internal resources to address them.”

-Jack Coburn, Chief Financial Officer at Fort Hudson Health System