FOR IMMEDIATE RELEASE
Stored Technology Solutions, Inc., a leading provider of managed IT services, is proud to announce the adoption of innovative Artificial Intelligence (AI) technology to further enhance our client support services. This state-of-the-art technology will streamline our operations, expedite issue resolution, and elevate the overall client experience.
Our AI technology will be instrumental in assisting our dedicated customer support team in promptly diagnosing and resolving technical issues. By utilizing AI’s predictive and analytical abilities, we will be able to proactively identify potential problems and implement solutions before they escalate. This will significantly reduce the time taken to close tickets, resulting in increased efficiency and productivity.
Moreover, our AI technology will allow us to provide personalized service to all our clients. It will enable us to understand our clients’ unique needs better and tailor our services accordingly. We believe that this personalized approach will significantly improve client satisfaction and delight.
AI is more recently known for helping write articles, creating art, and generating information. At StoredTech, AI isn’t replacing any jobs, but it is making our employees and customers lives much easier by assisting with the following tasks:
- Automated service ticket triage for internal review
- Automated service ticket classification of priority and level of impact in the organization
- Automated service ticket categorization for proper queue routing
- Meeting summarization technology – finding and documenting next steps from meetings
- Surveillance technology utilizing AI for events and search in physical StoredTech offices
- AI-Driven Phishing tests for internal employees
“We are incredibly excited about the potential of this AI technology. It is a game-changer for our company and a significant win for our clients. We are always seeking ways to improve our services, and this technology enables us to provide our clients with faster, more efficient support.” said Aleks Pavlinik, Chief Information Security Officer.
By leveraging AI technology, StoredTech is taking a proactive approach to managing our partners IT environments. We are confident that this technology will enable us to provide even better services to our clients while continuing to grow and adapt in the rapidly evolving tech industry.