Large Non-Profit Organization Secures its Remote Workforce of 3,000

The Challenge

AIM Services, Inc., a fast‑growing nonprofit based in Saratoga Springs, found their internal IT team overwhelmed by the demands of exponential organizational growth. With more than 3,000 staff members requiring secure network access and reliable technical support, their small IT department faced:

• Increasing difficulty maintaining and securing the organization’s expanding infrastructure
• Heavy support volume that strained team morale and productivity
• A lack of scalable systems and long-term IT strategy

To continue growing and to provide the level of support their staff deserved, AIM Services needed a stronger, more resilient IT foundation.

The Solution

AIM Services partnered with StoredTech to implement fully managed IT services - gaining immediate access to comprehensive support, expert planning, and 24/7 availability.

StoredTech’s approach delivered a complete ecosystem of IT solutions, including:

24/7/365 IT Support

• Remote help desk staffed by experienced technicians ready to respond throughout the workday
• On‑site support for equipment setup, hardware installs, structured cabling, and security systems

System Maintenance & Monitoring

• Proactive threat management: antivirus, patching, updates, and spam filtering
• Continuous monitoring to identify risks before they impact operations

Data Storage & Backup

• Secure, reliable data backup systems
• Redundant storage strategies to protect against data loss

Virtualization & Cloud Services

• Cloud‑based applications that enable staff to work from anywhere
• Scalable, secure access to critical files and collaboration tools

Unified Communication & Collaboration

• Modern phone systems, including both on‑premise and hosted solutions

vCIO (Virtual CIO) Leadership

• Strategic IT planning, budgeting, and roadmap development
• Co‑managed IT models that enhance the capabilities of AIM’s internal team

With StoredTech functioning as a one‑stop shop, AIM Services gained not just tools and technologies—but a partner committed to stability, scalability, and security.

The Benefit

Today, AIM Services operates with confidence knowing:

• Their IT environment is secured against cyber threats
• Their network is monitored 24/7
• System updates and maintenance occur consistently

StoredTech’s broad expertise reinforces AIM’s in‑house IT staff, giving them the support they need to remain effective and focused. Most importantly, AIM’s employees receive rapid, knowledgeable technical assistance that's empowering them to focus on their mission rather than IT issues.

"Partnering with StoredTech has led AIM to be very cybersecure and very robust in providing information technology services to all of our 3,000 employees, allowing us to focus on our mission of helping people with challenges."
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— Chris Lyons, CEO of AIM Services, Inc.

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